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FAQ

Products

There are so many brands on the market these days that promise “clean” products. Are you the real deal?

We sure are! Tower 28 Beauty gets its name from a real lifeguard tower on the beach in Santa Monica (more on the story here), so clearly safety matters to us big time. All of your products are made with clean, non-toxic ingredients that won’t harm or irritate your skin. Not only that, but we keep a long list of ingredients that are not allowed anywhere near our products. Stuff like parabens, sulfates, formaldehyde, talc, and more--basically all the gross stuff. (You can check our full BlackList here) Don’t worry, your skin is safe with us!

So if you’re clean, does that mean you’re also vegan?

Oh yeah, baby. Always.  

And I’m guessing you don’t test on animals?

Never ever! And in fact, Tower 28 is PETA certified.

I know you’re a California brand, but where are Tower 28 products actually made?

All of our products are born and raised in the USA.

So you’re clean, you never test on animals, and you’re vegan. But what type of skin is Tower 28 suitable for?

Tower 28 is designed for all skin types, with an eye on sensitive skin. Rosacea, acne, eczema...basically, you name a skin condition associated with sensitive skin, we’re good with it! All of our products are allergy and dermatologist-tested, not to mention formulated to be non-comedogenic, non-irritating, gluten and fragrance-free. Which means we’re more than just clean, we’re perfect for every skin need under the sun.


Shipping + Delivery

Tell it to me straight. How much is shipping?

Free99! We offer free 3-5 day shipping within the continental US for all orders $30 and over (excluding taxes). For all other orders, regular shipping is $4.95. But sometimes a few days can feel like forever, so if you just can’t wait, we also offer expedited 1-day shipping for $30.  

Where do you ship to?

We’re very worldly, but for now we only ship domestically to the 50 states and Puerto Rico. But it’s not forever! We’re working hard to expand to other countries and we’ll let you know when we’re there.

I hate to wait! When will I receive my order?

We get it. We want when we want when we want it! Orders placed before 10:00AM PST will be processed and shipped out on the same business day. Orders placed after 10:00AM PST will be processed and shipped out the following business day. Orders placed on Saturdays, Sundays, and Statutory Holidays will be shipped out the following business day.

Once your order ships, you’ll receive a shipment notification email with a tracking number so you can follow your items’ journey if you feel like it.

You can also keep tabs on the status of your order, just sign into your “Account" on our website. Keep in mind that it sometimes takes our carrier takes 1-2 business days to update the tracking for your order. So if you don’t see it right away, don’t panic, good things take time.

Like we mentioned above, standard shipping takes 3-4 days. If you do not receive your items within 10 days of placing your order, please reach out to us at hey@tower28beauty.com. We’re on it! Just be sure to include your order number in the email and we’ll look into it and get back to you asap.


Returns + Exchanges

We hope you love Tower 28 as much as we do! But if you don’t, that’s okay - we’ll still love you. If you’re not completely satisfied with your items, we provide an exchange/refund for any product ordered from tower28beauty.com within 30 days of purchase. Just contact us at hey@tower28beauty.com (don’t forget to include that order number!) with the products you'd like to exchange/return and we'll take it from there.

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. And voila, it’s like it never happened.

*Please note that shipping costs will not be refunded.

Gift Returns

If you would like to return products that you received as gifts, we require proof of purchase.