Tell it to me straight. How much is shipping?
We offer free 3-6 day shipping within the continental US for all orders $30 and over (excluding taxes). For all other orders, regular shipping is $4.95. Due to increased order volumes, shipments may experience fulfillment and transit delays.
Where do you ship to?
We’re very worldly, but for now we only ship domestically to the 50 states and Canada. But it’s not forever! We’re working hard to expand to other countries and we’ll let you know when we’re there.
International shipping is $15.
Orders shipping to Canada are typically processed in 2-3 business days and should arrive within 18 business days. While these estimated times reflect the vast majority of shipments, actual shipment times can be longer due to uncontrollable local customs inspection and clearance processes. Your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number.
All international orders are subject to customs, taxes, tariffs and duty "fees" as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off of the order value. Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout. Tower 28 Beauty assumes no responsibility for duties incurred on discounted, promotional or give away items. All "fees" must be paid by the parcel recipient. By placing an order, you authorize Tower 28 Beauty to import your product on your behalf and agree to Tower 28 Beauty delegating the import of your products to a third party.
I hate to wait! When will I receive my order?
We get it. We want when we want when we want it! Due to increased order volumes, order processing may be delayed. Orders are typically processed in 1-2 business days. Orders placed on Saturdays, Sundays, and Statutory Holidays will be shipped out the following 1-2 business days.
Once your order ships, you’ll receive a shipment notification email with a tracking number so you can follow your items’ journey if you feel like it.
You can also keep tabs on the status of your order, just sign into your “Account" on our website. Keep in mind that it sometimes takes our carrier takes 1-2 business days to update the tracking for your order. So if you don’t see it right away, don’t panic, good things take time.
Standard shipping takes 4-8 days. However, due increased order volumes, you may experience delays with your package. If you do not receive your items within 14 days of placing your order (in the USA), or within 28 days of placing your order (in Canada), please reach out to us at email@example.com. We’re on it! Just be sure to include your order number in the email and we’ll look into it and get back to you asap.